Play Buddy FAQ

Need your serial number (registration information)? Access it here.

Frequently Asked Question Topics

	General Questions
	Shop & Purchase Questions
	Downloading & Trial Questions
	Registration Questions
	Technical Support Questions
	Misc. / Other Questions

General Questions

How do I contact Play Buddy?

Filling out a Play Buddy Support form and/or emailing support@playbuddy.com is the means of contacting Play Buddy.

What's your phone number? Can I call you?

Currently we do not offer phone support and therefore are unable to be reached this way. Please email support@playbuddy.com should you need to contact us.

Does your software contain viruses?

No! software downloaded directly from our website is 100% safe - we do not put viruses, malware, spyware, adware or ANYTHING harmful into any of our code; every program is tested on numerous machines all with antivirus software installed. Furthermore, read our Norton credentials here.

How does the Yearly Subscription work?

Every individual Buddy is purchased as a yearly subscription. This means that your registration is good for 1 year. During this time all updates (new versions) are free and unlimited. At the end of the year, your Buddy will prompt you to resubcribe. This is NOT an automated process so when your subscription expires, you will not be automatically renewed (billed).

How does the Monthly Subscription work?

By opting for the monthly subscription you will receive access to ALL Buddies for a monthly fee. All updates (new versions) are free and unlimited. At the end of the month you will automatically be renewed (billed) unless you cancel your subscription.

It says my subscription is expired. How do I renew it?

Select the "Buy Now" option on the registration window. Choose the payment method that is most convenient for you. After you purchase your Buddy, your new registration code will be emailed to you.

How do I cancel my subscription?

Because the yearly subscription process is not automated, you can cancel at any time by not using your Buddy. The monthly subscription can be cancelled via the link on the bottom of your confirmation email or via After Purchase Services.

You don't have a Buddy for my game. Can you make one?

Play Buddy is continuously developing new Buddies. To request a Buddy for your game, fill out this form.

Can you put a new feature/option in my Buddy?

Play Buddy strives to offer the best software with the best options. If you would like to see a different or new option in your Buddy, fill out this form.

I lost or removed my Buddy. How do I get it back?

Under the Products (Downloads) page, select your gamesite. Then find your game. You can now re-download your Buddy.

[ back to menu ]

Shop & Purchase Questions

What payment methods do you accept?

Click on the "Buy Now" button of your Buddy and a dropdown will appear that offers all of our convenient payment methods: Credit Card, PayPal, Phone, Fax, and Get it FREE (aka 'TrialPay' is recommend for users who shop online since the Buddy is free in conjunction with a qualifying purchase). Please select the method that you prefer.

What is the "Get it FREE" payment option?

This is an opportunity for users to get a FREE Buddy. It greatly benefits consumers who shop online. When users make a qualifying purchase via the Buddy's "Get it FREE" link, they receive their Buddy for FREE in conjunction with their online order.

What is the "All Buddies" payment option?

This option greatly benefits customers who use more than one Buddy on a regular basis, as it provides access to ALL Buddies on our website for one low monthly fee.

How do I sign up for the "All Buddies" monthly subscription?

You can sign up to the monthly subscription via ANY Buddy's 'Buy Now' (there is a "All Buddies" purchase option there), or on any Buddy's purchase page on our website.

How long do I have to wait for my registration code (serial number)?

The length of time varies depending upon the payment method you used.

Credit Card or PayPal: Once your order is processed, your registration information is sent immediately to the email address you provided.

Get it FREE: Depending upon the offer chosen, the wait ranges from 'instant' to '1-5' days; read the offer carefully for when the transaction will occur. As soon as we are notified of the order completion, you will be emailed instructions for obtaining your registration information.

Phone or Fax: Upon contacting eSellerate they will process your order and offer approximate turn-around time for receiving your registration information.

I paid with Trial Pay's "Get it FREE". How do I register my Buddy?

Typically after 1 business day (Monday-Friday) you will receive an email with instructions for getting your registration information. Follow the instructions given to you in this registration email. A visual walk-through is also available at this link.

I accidentally purchased the wrong Buddy. How can I get the correct one?

First repurchase the correct item. Then email support with BOTH of your order numbers and explain that you purchased the wrong item by mistake. A refund for the accidental purchase can then be issued.

[ back to menu ]

Download & Trial Questions

What is a "Classic" Buddy?

Product pages that list a red "Classic" message signify a "Classic" Buddy. This means that the Buddy has limitations that may cause it to have bugs and not work properly; for example sometimes they MUST be used in Internet Explorer browsers ONLY and might not find the game area for no apparent reason. We're aware of these issues and anticipate these Buddies will be updated to "new and improved" versions in 2013.

How long does the trial last?

The free trial lasts 7 days from the date it is downloaded (not 7 uses).

My trial expired but I didn't get to use it. Can I have a new trial?

Because the Buddy recognizes your computer you will have to wait for an update (new bug-fixed version) of the Buddy to be released. You can then use a new free 7-day trial.

Is the trial version the same as the purchased version?

Yes, the trial and purchased Buddy are exactly the same, with one minor difference. The trial version has a Trial Limitation message that appears periodically during autoplay. This message disappears as soon as the Buddy is purchased and registered.

How do I get my old version back?

Play Buddy consistently uploads and makes available only the newest versions of our software. Old versions are not available. However, occasionally affiliates will keep old versions. These can be found by doing a search online for the Buddy name and version you seek. For example: Spade Buddy 1.5 .

Can I use my Buddy on more than 1 computer?

Yes. Per your Terms of Sale (License Agreement) you may use the Buddy on two different computers.

Does your software contain viruses?

[ back to menu ]

Registration Questions

How do I register my Buddy?

Follow these instructions for assistance.

Why does it say "Invalid Serial Number"?

Either the Buddy is for the incorrect gamesite and therefore does not work with your registration code, or some part of the registration information was not entered correctly. Follow these instructions for assistance.

I lost my registration code (serial number). Can you send it to me?

Your registration information can be retrieved by clicking on "Find Registration Code" under Buddy Help at the top of this page, or by clicking here.

I paid with Trial Pay's "Get it FREE". How do I register my Buddy?

Typically after 1 business day (Monday-Friday) you will receive an email with instructions for getting your registration information. Follow the instructions given to you in the registration email. A visual walk-through is also available at this link.

[ back to menu ]

Technical Support Questions

Why won't my Buddy work?

There are many different scenarios and reasons why your Buddy may not be working.

It says "Game Not Found": Send a Bug Report (this can be found under your Buddy's Help Menu).

It's not working / other: Send a Bug Report (this can be found under your Buddy's Help Menu).

Doesn't load or open: Contact Support and say what error message(s) appear by filling out this form.

[ back to menu ]

Misc. / Other Questions

How do you make your software?

Play Buddy uses a variety of programming languages (i.e. VB, C, C++) and many years-worth of education / experience to create Buddies.

Will it work on Mac?

No, Play Buddy products are not compatible with Mac's.

What operating systems (OS) will your Buddies work on?

Play Buddy products are compatible with Vista, Windows 7 and 8.

[ back to menu ]