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General Questions
How do I contact Play Buddy?
Filling out a Play Buddy Support form and/or emailing support@playbuddy.com is the
means of contacting Play Buddy.
What's your phone number? Can I call you?
Currently we do not offer phone support and therefore are unable to be reached this
way. Please email support@playbuddy.com should you need to contact us.
How does the Yearly Subscription work?
Every Buddy is purchased as a yearly subscription. This means that your
registration is good for 1 year. During this time all updates (new versions) are free and unlimited. At the end of
the year, your Buddy will prompt you to resubcribe. This is NOT an automated process so when your subscription
expires, you will not be automatically renewed (billed).
It says my subscription is expired. How do I renew it?
Select the "Buy Now" option on the registration window. Choose the payment
method that is most convenient for you. After you purchase your Buddy, your new registration code will be emailed to you.
How do I cancel my subscription?
Because the subscription process is not automated, you can cancel at any time
by not using your Buddy. If you prefer, you can remove the Buddy from your control panel under "Add or Remove Programs."
You don't have a Buddy for my game. Can you make one?
Play Buddy is continuously developing new Buddies. To request a Buddy for your
game, fill out this form.
Can you put a new feature/option in my Buddy?
Play Buddy strives to offer the best software with the best options. If you
would like to see a different or new option in your Buddy, fill out this form.
I lost or removed my Buddy. How do I get it back?
Under the Products (Downloads) page, select your gamesite. Then find your game.
You can now re-download your Buddy.
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Shop & Purchase Questions
What method of payment do you accept?
Click on the "Buy Now" button of your Buddy and a dropdown will appear that offers
all of our convenient payment methods: Credit Card, PayPal, Phone, Fax, and Mail Order (or Cashiers Check). Please select the
method that you prefer.
How long do I have to wait for my registration code (serial number)?
The length of time varies depending upon the payment method you used.
Credit Card: Once your order is processed, your registration information is sent immediately to the email address you provided.
PayPal: If you used cash or credit through PayPal, expect a 1-3 day wait. If you used the
PayPal debit card or checking account option, it will take 3-7 business days for your payment
to clear and be processed. In both cases, you will be emailed instructions for obtaining your registration information.
To ensure you receive the instructional message, put support@playbuddy.com on your safe list or white list.
Mail (money order or cashiers check): There is a 7-10 day wait. As soon as your payment is received in the mail and processed, you
will be emailed instructions for obtaining your registration information.
Phone or Fax: Upon contacting eSellerate they will process your order and offer approximate turn-around time for receiving your
registration information.
I paid with PayPal. How do I register my Buddy?
Follow the instructions given to you in the registration email. A visual walk-through
is also available at this link.
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Download & Trial Questions
What is a (Beta) trial?
Beta means "still a work in progress." In other words, it's a unfinished Buddy
that has been released for users as a sneak-peak or preview. The perk of betas is the introductory $4.99 price. Users who purchase Betas
get to upgrade to the final version for free (a savings of $5-$25!). Beta programs can be identified by the "Beta" or (B) tag.
How long does the trial last?
The free trial lasts 7 days from the date it is downloaded (not 7 uses).
My trial expired but I didn't get to use it. Can I have a new trial?
Because the Buddy recognizes your computer you will have to wait for a update (new
version) of the Buddy to be released. You can then use a new free 7-day trial.
Is the trial version the same as the purchased version?
Yes, the trial and purchased Buddy are exactly the same.
How do I get my old version back?
Play Buddy consistently uploads and makes available only the newest versions of
our software. Old versions are not available. However, occasionally affiliates will keep old versions. These can be found by
doing a search online for the Buddy name and version you seek. For example: Spade Buddy 1.5 .
Can I use my Buddy on more than 1 computer?
Yes. Per your Terms of Sale (License Agreement) you may use the Buddy on two different
computers.
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Registration Questions
How do I register my Buddy?
Why does it say "Invalid Serial Number"?
Either the Buddy is for the incorrect gamesite and therefore does not
work with your registration code, or some part of the registration information was not entered correctly. Follow
these instructions for assistance.
I lost my registration code (serial number). Can you send it to me?
Your registration information can be retrieved by clicking on "Find Registration Code"
under Buddy Help at the top of this page, or by clicking here.
I paid with PayPal. How do I register my Buddy?
Follow the instructions given to you in the registration email. A visual walk-through
is also available at this link.
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Technical Support Questions
Why won't my Buddy work?
There are many different scenarios and reasons why your Buddy may not be working.
Doesn't load or open: Contact Support and say what error message(s) appear by filling out
this form.
It says "Game Not Found": First, go through this troubleshooting list.
If all requirements are met, send a Bug Report (this can be found under your Buddy's Help Menu).
It's not working / other: First, go through this troubleshooting list.
If all requirements are met, send a Bug Report (this can be found under your Buddy's Help Menu).
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Misc. / Other Questions
How do you make your software?
Play Buddy programmers use a variety of programming languages (i.e. VB, C, C++)
and many years-worth of education / experience to create Buddies.
Will it work on Mac?
No, Play Buddy products are not compatible with Mac's.
Will it work on Vista?
Yes, Play Buddy products will work on Vista. Some users will receive an
eSellerate engine error 214... in which case the program folder needs to be set to "Run As Administrator."
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