HELP!
It won't recognize the game window
Double-check that you have the newest version available. Do this by using the check for update feature under the Help menu on the Buddy. Also, the "News" section at the top of this page has a link to "Updated Buddies." Here you can see if the Buddy has been recently updated and why.
Now make sure that all the system requirements for the Buddy are met. These include Windows XP or Vista, Internet Explorer, Sun Java, and appropriate display settings.
It won't work
First, go to the Help menu on the Buddy and visit the Troubleshoot page to see if your solution is there. No luck? Select the Bug Report feature under the HELP tab on the Buddy. Fill in the required fields, capture the screen, and then send it. Play Buddy Support will receive it and respond to you via e-mail.
Miscellaneous / Other
Don't see an answer to your question, or do you think something else needs to be added to this help file? If so, e-mail support@playbuddy.com with your suggestion. |