It won't recognize the game window
Double-check that you have the newest version available. Do this by using the check for update feature under the Help menu on the Buddy. Also, the "News" section at the top of this page has a link to "Updated Buddies." Here you can see if the Buddy has been recently updated and why.
Now make sure that all the system requirements for the Buddy are met. These include Windows, Internet Explorer, and appropriate display settings.
It won't work
Select the Bug Report feature under the HELP tab on the Buddy. Fill in the required fields, capture the screen, and then send it. Play Buddy Support will receive it and respond to you via e-mail.
Miscellaneous / Other
Don't see an answer to your question, or do you think something else needs to be added to this help file? If so, e-mail email@example.com with your suggestion.